Getting your Talaa
package to you.
Everything you need to know about getting your Talaa, and what happens if anything's off.
Shipping
Where we deliver and how long it takes.
UAE Delivery
-
AED 19 on all orders
-
Free delivery on orders over AED 150
-
Next-day delivery when you place your order before 4pm UAE time
-
No delivery on Sundays
We also ship to
Customs duties and taxes included on all regional orders, nothing extra to pay at delivery.
GCC Delivery
-
AED 70 on all orders
-
3 to 5 business days subject to customs
Qatar Delivery
-
AED 80 on all orders
-
3 to 5 business days subject to customs
Jordan Delivery
-
AED 150 on all orders
-
3 to 5 business days subject to customs
Lebanon Delivery
-
AED 150 on all orders
-
3 to 5 business days subject to customs
Returns
Because Talaa is an intimate, skin-contact product, we can't accept returns once it's been opened. If you received the wrong colour, the wrong size, or something's faulty, we'll sort it out.
-
Email us at info@talaacovers.com within 24 to 48 hours of receiving your order.
-
Include your order number and clear pictures of the product.
-
Our team will review your request and reply with next steps.
Refused packages & wrong addresses
If a package is refused by the recipient, or the shipping address provided was incorrect and the package is returned to us:
AED 50 will be deducted from your order, and the balance refunded to your original payment method.
If you'd like the order re-shipped, we'll process it again and additional shipping fees will apply.
Customs & duties
Talaa covers customs duties and taxes on GCC orders, so there's nothing extra to pay at delivery.
If a package is refused or returned to us, we won't be able to refund the original shipping fees, since the customs costs have already been paid on your behalf.
